FAQs Ballie Ballerson

Confused? Don’t worry we’ve got the answers.

What's happening at Ballie during the COVID-19 outbreak?

We have continued to follow all health and safety protocols including hand sanitizer available everywhere in the venue, air con at optimum temperature to avoid any bacteria/virus from spreading, weekly deep cleaning of the ball pits and forcing self-isolation for staff who have travelled to high-risk areas.

As of 17th March, both our Soho and Shoreditch venues will be closed until further notice.

What’s the refund policy?

During this unprecedented period dealing with COVID-19, and whilst we also await government advice for our business, we are unable to process any refunds. However, we are on hand to deal with reschedules for a future date that suits you or to issue gift vouchers for any cancelled dates – albeit we may take longer to respond to the volume of calls and emails – so please get in touch via hello@ballieballerson.com if you would like to reschedule.

Our refund/transfer policy is as follows: Baller tickets: Up to 7 days in advance: We can refund or transfer tickets. Between 7 days and 48 hours before your booking: We can offer a reschedule, but no refund. Post 48 hours: No refund or reschedule. 

VIP Baller and Bottomless Brunch tickets: Up to 7 days in advance: We can refund or transfer tickets. Post 7 days’ notice: Tickets are non-transferable and non-refundable. All rescheduled tickets must be booked on a date within 4 weeks of the original ticket. 

Do you clean your balls, isn’t it unhygienic?

We have a ball cleaner called Gobble Muffin who sanitises and cleans 18,000 ball p/hr. Our balls get a lovely clean each and every week and we’ve also got hand sanitizers scattered around the venue to kill any germs. Our soap dispensers are always stocked and we’ve got brand spanking new air con to keep cool air flowing through the venues so they’re always at the optimum cool temperature.



What should I wear?

You must wear secure, enclosed, flat shoes in the ball pits (or up to a mid-block heel if you’re feeling daring). If you forget to bring some, we have an extremely limited number of jelly shoes for exceptional circumstances. These are not guaranteed and not reservable in advance. Swapping shoes will definitely take time out of your ball play which nobody wants! Our emergency jellies are only available for those with inappropriate footwear, not ballers who are scared to scuff their white Yeezys, so make sure your group knows which shoes to bring along. You don’t have to be dressed to the nines to get balls deep so we have a smart casual dress code that is inclusive of fashion sportswear looks that are bar/club appropriate. Trainers are a-okay, just please avoid wearing head to toe casual sportswear and tracksuits.

Why is my ticket only 2 hours?

Our Baller tickets get you 2 wild hours in the ball pit—that’s the time on your ticket—but you also get all-night entry to our bar so you can come through as soon as we open and stay late because we know once you’re in, you won’t want to leave.

Our Bottomless Brunch tickets get you 90 minutes of unlimited fizz, Pornstar Martinis and pizza and 2 hours of bottomless balls. Bottomless booze and food create about as much mess as you’d expect, so our sessions are strictly 2 hours just to give us a chance to tidy up. You’re of course more than welcome to join us in the main bar area from 17:00, free of charge!

Our VIP baller slots are 3 hours of unlimited balls, reserved seating and the food and drink specific to your package!

What's the difference between Ballie Shoreditch and Ballie Soho?

Shoreditch or Soho… decisions, decisions. There’s definitely no ‘better’ Ballie but we’re here to give you a helping hand in choosing which venue suits you best. Our Shoreditch venue may be the one you know best, but it’s become a whole new ball game. We’ve knocked down walls, made the ball pits 2.5x the size, added way more seating and gave her a sleek new aesthetic.Ballie Ballerson has taken what was once a tiny little pop-up and flipped it upside down… well, underground to be precise. We’ve burst into the West End with a banging basement party and it’s our boldest Ballie yet.

Can I come if I’m pregnant or injured?

If you or anyone in your group is pregnant, we would love to have you along however for health and safety reasons must politely ask you to not use the balls. We also ask that all participants must be reasonably fit, in good health and free from any adverse medical condition in order to enjoy the ball pits (they’re harder to move around in than you think). Please be aware there may be flashing lights in our main ball pit. Please note there is no step free access to our Soho venue or our VIP area in our Shoreditch venue, however we would be delighted to welcome your group to our main bar area. Contact us on hello@ballieballerson.com with any questions.

What are your opening hours?

Shoreditch: Tues 6pm-11pm | Weds 6pm-11pm | Thurs 6pm – 12am | Fri 6pm – 2am | Sat Brunch 12pm – 2pm & 2.30pm – 4.30pm | Sat 5pm – 2am | Sun Brunch 2.30pm – 4.30pm | Sun 5pm – 11pm. Weekend GA tickets can only enter the venue from 5pm onwards. 

Soho: Tues 5pm-11pm | Weds 5pm-11pm | Thurs 5pm – 12am | Fri 5pm – 2am | Sat Brunch 12pm – 2pm & 2.30pm – 4.30pm | Sat 5pm – 2am | Sun Brunch 2.30pm – 4.30pm | Sun 5pm – 11pm. Weekend GA tickets can only enter the venue from 5pm onwards.

Do I need ID to come in?

Our ball pits are only for grown-ups so everybody needs to be 18+ and provide valid photo ID to get in, no matter how old you think you look. If anyone in your group does not have one of the below forms of ID we cannot allow them to enter the venue and will not receive a refund for anybody in the group. No I.D, no entry. We accept original versions (not photocopies or pictures) of: Photo drivers’ licence (UK or foreign) Passport Proof of age card (PASS card) National ID card. For our GLOW student ball pit nights, you will need one of the above as a form of age ID as well as a valid student ID, this can be a card or digital.

Do my tickets have a booking fee?

All of our ball pit and bottomless brunch tickets are subject to an unchangeable booking fee at the checkout.

Do you have a cloak room?

Yes, we do; it’s £2 per item (card only) including coats, bags or mini suitcases if you’re doing a weekend away. You can of course pop your coat into your bag. We strongly suggest that EVERYTHING goes in the cloakroom or you’ll be emailing either:

lostsoho@ballieballerson.com or lostshoreditch@ballieballerson.com

Ball pit rules

Have fun but please observe the following rules:

1. No jumping. 2. No diving. 3. There’s a hard floor underneath the balls—watch out for changing depths. 4. Hold the handrail on your way in and out of the balls. 5. Any aggressive behaviour will have you removed from the venue.

Want to work at Ballie?

We’re always looking for the best and brightest ballers! If you know your way around a cocktail or just love talking to strangers with a smile on your face, send us a CV at hr@ballieballerson.com!