FAQs Ballie Ballerson

Confused? Dont worry we’ve got the answers.

 
What should I wear?

You must wear secure, enclosed, flat shoes in the ball pits (or up to a mid-block heel if you’re feeling daring). If you forget to bring some, we have an extremely limited number of jelly shoes for exceptional circumstances. These are not guaranteed and not reservable in advance. Swapping shoes will definitely take time out of your ball play which nobody wants! Our emergency jellies are only available for those with inappropriate footwear, not ballers who are scared to scuff their white Yeezys, so make sure your group knows which shoes to bring along.

You don’t have to be dressed to the nines to get balls deep so we have a smart casual dress code that is inclusive of fashion sportswear looks that are bar/club appropriate. Trainers are a-okay, just please avoid wearing head to toe casual sportswear and tracksuits.

Why is my ticket only 2 hours?

Our Baller and Big Baller tickets get you 2 wild hours in the ball pit—that’s the time on your ticket—but you also get all-night entry to our bar so you can come through as soon as we open and stay late because we know once you’re in, you won’t want to leave.

Our Bottomless Brunch tickets get you 90 minutes of unlimited fizz, Pornstar Martinis and pizza and 2 hours of bottomless balls. Bottomless booze and food create about as much mess as you’d expect, so our sessions are strictly 2 hours just to give us a chance to tidy up. You’re of course more than welcome to join us in the main bar area from 17:00, free of charge!

Can I come if I’m pregnant or injured?

If you or anyone in your group is pregnant, we would love to have you along however for health and safety reasons must politely ask you to not use the balls.
We also ask that all participants must be reasonably fit, in good health and free from any adverse medical condition in order to enjoy the ball pits (they’re harder to move around in than you think). Please be aware there may be flashing lights in our main ball pit.

Please note there is no step free access to our reserved seating area for Big Ballers, however we would be delighted to welcome your group to our main bar area. Contact us on hello@ballieballerson.com with any questions.

What’s the refund policy?

Our refund/transfer policy is as follows:

Baller tickets:
Up to 7 days in advance: We can refund or transfer tickets.
Between 7 days and 48 hours before your booking: We can offer a reschedule, but no refund.
Post 48 hours: No refund or reschedule.

Big Baller and Bottomless Brunch tickets:
Up to 7 days in advance: We can refund or transfer tickets.
Post 7 days’ notice: Tickets are non-transferable and non-refundable.

All rescheduled tickets must be booked on a date within 4 weeks of the original ticket.

What are your opening hours?

Shoreditch:
Tues 6pm-11pm | Weds 6pm-12am | Thurs 6pm – 12am | Fri 6pm – 2am | Sat Brunch 12pm – 2pm & 2.30pm – 4.30pm | Sat 5pm – 2am | Sun Brunch 2.30pm – 4.30pm | Sun 5pm – 11pm. Weekend GA tickets can only enter the venue from 5pm onwards.

Soho:
Tues 5pm-1am | Weds 5pm-1am | Thurs 3pm – 4am | Fri 3pm – 4am | Sat Brunch 12pm – 2pm & 2.30pm – 4.30pm | Sat 5pm – 4am | Sun Brunch 2.30pm – 4.30pm | Sun 5pm – 12am. Weekend GA tickets can only enter the venue from 5pm onwards.

Do I need ID to come in?

Our ball pits are only for grown-ups so everybody needs to be 18+ and provide valid photo ID to get in, no matter how old you think you look. If anyone in your group does not have one of the below forms of ID we cannot allow them to enter the venue and will not receive a refund for anybody in the group.

We accept PHYSICAL copies of:
Photo drivers’ licence (UK or foreign)
Passport
Proof of age card (PASS card)
National ID card

Do my tickets have a booking fee?

All of our ball pit and bottomless brunch tickets are subject to an unchangeable booking fee at the checkout.

Do you clean your balls, isn’t in unhygienic?

We have a ball cleaner called Gobble Muffin who sanitises and cleans 18,000 ball p/hr. Our balls get a lovely clean each and every week to keep them squeaky clean.

Do you have a cloak room?

Yes, we do; it’s £2 per items including coats, bags or mini suitcases if you’re doing a weekend away. You can of course pop your coat into your bag. We strongly suggest that EVERYTHING goes in the cloakroom or you’ll be emailing either: lostsoho@ballieballerson.com or lostshoreditch@ballieballerson.com

Ball pit rules

Have fun but please observe the following rules:

1. No jumping.
2. No diving.
3. There’s a hard floor underneath the balls—watch out for changing depths.
4. Hold the handrail on your way in and out of the balls.
5. Any aggressive behaviour will have you removed from the venue.

Want to work at Ballie?

We’re always looking for the best and brightest ballers! If you know your way around a cocktail or just love talking to strangers with a smile on your face, send us a CV at hr@ballieballerson.com!