FAQs

confused?
don’t worry, we’ve got the answers

You’re absolutely right to ask as our ball pits are back in business from Friday 25th September 2020. With a reduced venue capacity, extra cleaning routines across the board and allocated access time per group, we are changing the ball pit experience to make sure our customers and staff remain safe.

We also ask that everyone entering the ball pits is wearing a mask and uses our swanky new hand sanitising machines before getting in!

Have fun but please observe the following rules:
1. Hand sanitiser must be used before entering the ball pits
2. Face masks must be worn in the ball pits at all times
3. No jumping.
4. No diving.
5. There’s a hard floor underneath the balls—watch out for changing depths.
6. Hold the handrail on your way in and out of the balls.
7. Any aggressive behaviour will have you removed from the venue.

We’ve all been dying to get out and about, however, we’re also all about operating in the interest of COVID safety so we have implemented the following and more:

State of the art fresh air filtration into the entire venue

2m distanced tables across our main bar area and VIP area

70% alcohol hand sanitiser on each table (whilst the 40% stuff stays behind the bar)

Enforcing self-isolation for staff who have travelled to high-risk areas

In the event of a confirmed case of coronavirus at any of our venues, the lead booker will be contacted and asked to pass on this information to all members of their group who attended Ballie Ballerson.

We have a ball cleaner called Gobble Muffin who sanitises and cleans 18,000 ball p/hr. Our balls get a lovely clean each and every week we’ve got the test results to prove it! Of course, we’ve also got hand sanitizers scattered around the venue to kill any germs. Our soap dispensers are always stocked and we’ve got brand spanking new air con to keep cool fresh air flowing through the venues so they’re always at the optimum temperature.

If you’ve lost something whilst enjoying our balls then please email us on lostshoreditch@ballieballerson.com for Ballie Shoreditch or lostsoho@ballieballerson.com for Ballie Soho.

Our refund/transfer policy is as follows: Evening High Top Baller tickets: Up to 7 days in advance: We are able to refund or amend tickets. Between 7 days and 48 hours before your booking: We can offer a reschedule, but no refund. Post 48 hours: No refund or reschedule. If you book your ticket less than 48 hours before the event date the booking is non-amendable and non-refundable.

VIP Baller and Bottomless Brunch tickets: Up to 7 days in advance: We can refund or transfer tickets. Post 7 days’ notice: Tickets are non-transferable and non-refundable. If you booked your ticket less than 7 days before the event date the booking is non-amendable and non-refundable.

In the event of forced closure by the government due to COVID-19, inability to travel due to COVID-19 restrictions or for those who receive last minute confirmation of possible COVID-19 contact, your ticket will not be eligible for a monetary refund. It can be rescheduled to a future date of your choosing or used as credit at the bar on your next visit.

You must wear secure, enclosed, flat shoes in the ball pits (or up to a mid-block heel if you’re feeling daring). You don’t have to be dressed to the nines to be part of the Ballie crowd so we have a smart casual dress code. This includes trendy cycle shorts and the like so long as they’re bar/club appropriate. Trainers are a-okay, just please avoid wearing head to toe casual sportswear and tracksuits.

We know how pesky those balls can be! If you’ve lost something whilst enjoying our balls then please email Ballie Shoreditch on lostshoreditch@ballieballerson.com or Ballie Soho on lostsoho@ballieballerson.com

Our ball pits are deep cleaned at the start of each week, and one of our teams will be in contact within 5 working days if we are able to reunite you with your item(s). Unfortunately we can’t help with any loss of dignity!

We’re back open and ready to see you but of course, we’re also following Boris’ advice to ensure the safety of our staff and our customers.

We have 2-hour table bookings available on Friday and Saturday evenings to ensure we can manage a reduced capacity and thoroughly clean before the next set of ballers come by. We ask that you arrive to your booking on time so you can make the absolute best out of your session!

Our Bottomless Brunch tickets get you allocated access to the ball pits, 90 minutes of unlimited fizz, Pornstar Martinis and pizza and 2 hours of banging beats to keep the party going. Bottomless booze and food create about as much mess as you’d expect, so again our sessions are strictly 2 hours just to give us a chance to tidy up.

We understand that delays happen. We will hold your table for 30 minutes from the start of your ticket time. If you have not arrived after 30 minutes, you will be marked as a ‘no’ show and we reserve the right to reclaim your table.

As of 12th September 2020, only our Shoreditch venue will be open for evening service and brunch. Keep your eyes peeled for any changes!

Shoreditch or Soho… decisions, decisions. There’s definitely no ‘better’ Ballie but we’re here to give you a helping hand in choosing which venue suits you best. Our Shoreditch venue may be the one you know best, but it’s become a whole new ball game. We’ve knocked down walls, made the ball pits 2.5x the size, added way more seating and gave her a sleek new aesthetic.Ballie Ballerson has taken what was once a tiny little pop-up and flipped it upside down… well, underground to be precise. We’ve burst into the West End with a banging basement party and it’s our boldest Ballie yet.

If you or anyone in your group is pregnant, we would love to have you along however for health and safety reasons must politely ask you to not use the balls. We also ask that all participants must be reasonably fit, in good health and free from any adverse medical condition in order to enjoy the ball pits (they’re harder to move around in than you think). Please be aware there may be flashing lights in our main ball pit. Please note there is no step free access to our Soho venue or our VIP area in our Shoreditch venue, however we would be delighted to welcome your group to our main bar area. Contact us on hello@ballieballerson.com with any questions.

We are currently only operating in Ballie Ballerson Shoreditch:

Fri 6pm-10pm | Sat Brunch 12-4.30pm | Sat 5pm – 10pm

Our venues are only for grown-ups so everybody needs to be 18+ and provide valid photo ID to get in, no matter how old you think you look. If anyone in your group does not have one of the below forms of ID we cannot allow them to enter the venue and will not receive a refund for anybody in the group. No I.D, no entry. We accept original versions (not photocopies or pictures) of: Photo drivers’ licence (UK or foreign) Passport Proof of age card (PASS card) National ID card. For our GLOW student ball pit nights, you will need one of the above as a form of age ID as well as a valid student ID, this can be a card or digital.

All of our bottomless brunch and high top night-time baller tickets are subject to an unchangeable booking fee at the checkout.

No, for the time being we ask that all guests take their belongings to their tables so we can keep things strictly no contact!

We’re always looking for the best and brightest ballers! If you know your way around a cocktail or just love talking to strangers with a smile on your face, send us a CV at hr@ballieballerson.com!