FAQs

(we get them a lot)

I don’t have a ticket. Can I still attend?
Yes. Entry to the glowing bar with 70 meter UV murals and cheeky barman is free Tuesday to Thursday. We hold some ball pit tickets back on the door for each session, including weekends, however these can often go quickly during peak slots and are on a first come, first served basis.

How do you clean the balls, isn't it un-hygienic?
No, we have a ball cleaner called Gobble Muffin who sanitises and cleans 18,000 p/hr. 

Can I get a refund or move my date?
Please see our refund policy for all ticket types here.

Are there ID or minimum age requirements to enter the event?
Yes, we are an 18+ Venue, ID will be checked. (valid passport or driving license accepted). No ID no entry.

What should I wear in the ball pit?
Closed toe shoes are a must and no one is permitted in the ball pit without shoes. High heels of any kind will not be permitted and any other type of heels will be at our ball pit monitors' discretion - wear flats or low block heels at most (i.e. a low block heeled boot). See what you can and can’t wear here. Don't wear short skirts and dresses unless you're happy to showcase your knickers to all! No tracksuits - it's a club, dress to impress! 

What are your opening hours?
We are open on Tues 6pm-11pm, Weds 6pm-12am, Thurs 5pm - 2am, Fri 5pm - 2am, Sat 11.30pm - 2am, Sun 1pm - 6pm.

How do your booking/tickets work?
We run our ballpit entrance tickets with 2 hour time slots which means you have access to our main glowing ball pit for the 2 hours on your ticket - to get the most out of your experience arrive maybe 10 minutes before to avoid Q's. Generally we will be able to admit you to the bar area before your ticket starts if you arrive early and can let you stay afterwards unless we are very busy.

We are celebrating a birthday :) Am I able to bring a birthday cake or decorations?
Crumbs and icing on the balls and then your clothes wouldn't make anyone's birthday now would it so we are unable to allow guests to bring their own cakes.

You can however purchase sweet cakes from the venue which are made out of pick and mix!  A small cake is £10 and a large cake is £15!

Balloons will not be allowed in the venue as they limit the visibility of our CCTV cameras. 

Do you have a cloakroom?
Yes we do - it's £2 per items (includes coats or bags). We strongly suggest that EVERYTHING goes in the cloakroom, or you'll be emailing lostproperty@ballieballerson.com!

Are drinks allowed in the ball pit?
No - we trialled it in the soft launch and all we can say is no, no, no and no.

Can I hire out the venue for private events?
Yes, please email corporate@ballieballerson.com

What if I drop my phone?
Let’s just hope you didn't leave it on silent!
For all lost property email lostproperty@ballieballerson.com

What if I am pregnant?
You are welcome in the bar area but unfortunately not the ball pits. Thanks!

 

Want to contact us?

Call us on 0203 950 2424

Email us on hello@ballieballerson.com

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