FAQs

(we get them a lot)

Yes. Entry to the glowing bar with 70 meter UV murals and cheeky barman is free on weeknights.

We hold some ball pit tickets back on the door for each session, including weekends.

How do you clean the balls, isn't it un-hygienic?
No, we have a ball cleaner called Gobble Muffin who sanitises and cleans 18,000 p/hr. 

Are there ID or minimum age requirements to enter the event?
Yes, we are an 18+ Venue, ID will be checked. (valid passport or driving license accepted). No ID no entry.

What should I wear in the ball pit?
Closed toe shoes are a must, girls avoid heels if possible. Don't wear short skirts and dresses unless you're happy to showcase your knickers to all! No tracksuits - it's a club, dress to impress! 

What are your opening hours?
We are open on Tues 6pm-10pm, Weds 6pm-12am, Thurs 5pm - 1am, Fri 5pm - 2am, Sat 3pm - 2am.

How do your booking/tickets work?
We run our ballpit entrance tickets with 2 hour time slots - to get the most out of your experience arrive maybe 10 minutes before to avoid Q's. 

Do you have a cloakroom?
Yes we do - it's £1 for coats, £2 for bags, £5 for big suitcases. We strongly suggest that EVERYTHING goes in the cloakroom, or you'll be emailing lostproperty@ballieballerson.com!

Are drinks allowed in the ball pit?
No - we trialled it in the soft launch and all we can say is no, no, no and no.

Can I hire out the venue for private events?
Yes, please email events@ballieballerson.com

What if I drop my phone?
Let’s just hope you didn't leave it on silent!
For all lost property email lostproperty@ballieballerson.com