FAQ

 

How do you keep the balls clean? Our ball cleaning machine GobbleMuffin can disinfect 18,000 balls an hour.

What are your hours? Weds & Thurs 6pm - 12am, Fri & Sat 6pm - 2am. Last entry 30 mins before close.

How do the bookings work? Book your two hour slot and arrive on time to make the most of your experience. If we are very busy we may have to politely ask you to leave once your time is up.

What if I don't have a ticket? We save some tickets for walks in each night so get in line early.  

Do you have a cloakroom? Yes we do, It's £1 for coats and £2 for bags. 

I don't need my ticket any more, can I get the ticket refunded?  Unfortunately we can't offer refunds.

Are drinks allowed in the ball pit? No. We trialed it at the soft launch. No. No and No.

What are the rules? Respect the other guests. Don't aim balls at people's heads... who aren't in your group.

Can I hire the whole space? Yes, with a minimum bar spend.

What if I drop my phone? Let's hope you didn't leave it on silent...